We have partnered with HSB to offer a smart sensor monitoring service to help protect your facility. The service involves placing sensors in key locations and monitoring them 24/7. When the sensors detect an adverse condition, an alert is sent to you to take action and protect your property.
FAQs
About the Program
As part of this program, you will be provided with the tools necessary to monitor your business. This may include sensors and a communications gateway. You will also have access to a mobile application, Meshify Protect™, that allows you to monitor your equipment from your smartphone.
Depending on your location and size, there may be several different types of sensors. These sensors will monitor conditions such as presence of water, or low or high room temperatures. There may also be a gateway that communicates with the sensors and the Sensor Support Team. All equipment is designed for easy installation and is non-invasive.
Sensors act as a “virtual watchdog” when you’re not on site and give you an alert when there are signs of a pending problem so you may fix it before more damage occurs. For example, if a sensor detects water from a ruptured water line or leaky water tank, quick notification may allow you time to act and prevent damage, or minimize its impact.
Installation
You’ll receive sensor placement suggestions and activation instructions in your shipment, or you can use the Meshify Protect™ app for step-by-step guidance. If you have any issues, you can call the Sensor Support Team at (844) 468-1866. The center, located in the U.S., is staffed with technical specialists who can help.
Alerts
The following are the alerts you can expect to receive:
· Low temp: triggered when the sensor detects a room temperature below 45 oF and external weather conditions are below freezing
· High temp: triggered when the sensor detects a room temperature above 120o F
· Water detected: triggered when the sensor detects water
· Offline: triggered when the sensor has lost its cellular connection
· Low battery: triggered when the battery level in the sensor is nearly depleted
When an alert is triggered at your business, an App notification, text or email is sent to the contacts you designate in the App. If conditions are determined to be urgent, the Sensor Support Team will also call those individuals directly if no one responds to the App notification. A severe condition is one where water is detected or the temperature is dangerously low.
The alerts are sent to everyone on the designated contact list. Phone calls, used for urgent alerts, are made to the primary contact if no one responds to the App notification. If contact is not made, the Sensor Support Team will continue to call down the designated contact list until contact is made. Messages will be left if no contact is made and the Sensor Support Team will continue their attempts to make contact.
The App notification, email and/or text you receive will identify the location of the sensor and the issue being reported.
After being notified of an urgent condition, review the information in the notification and take appropriate action as necessary to remedy the situation.
Sensors
The combination water and temperature sensor is approximately 2.25 inches square and <1 inch high.
The monitoring service is automatic. If the sensors detect a risk condition, a notification and/or alert will be sent immediately.
The sensors detect water and collect room temperature data.
The sensors are battery powered and run on a cellular network. If power to your business is interrupted, the sensors will continue to monitor your business.
The sensors run on a CR123A battery, that can be purchased in most major retailers and online. If a battery fails, it can replaced by you. The battery may last up to 3 years, but the frequency and number of alerts, as well as signal strength at the installed location, can significantly impact battery life. You can check the battery levels of your sensors through the mobile app. You will receive an alert when the battery is critically low so you know when to change it.
If a damaged or disconnected sensor is discovered, please contact the Sensor Support Team at (844) 468-1866 or sensorsupport@hsb.com.
Please contact the Sensor Support Team at (844) 468- 1866 or sensorsupport@hsb.com and they will provide instructions on how to return the sensors.
The Meshify Protect™ App
On your smartphone, go to either the App Store® or Google Play™ and download the Meshify Protect™ app.
Open the Meshify Protect™ app and register. You will be guided step-by-step to create your account and password.
If you have registered before, simply enter your email and password associated with the account.
If you run into any issues you can contact the Sensor Support Team at (844) 468-1866.
No, alerts are sent via email, text or phone call depending on your choice and the severity of the alert.
Other Questions
If your contact information changes, please contact the Sensor Support Team at (844) 468- 1866 or sensorsupport@hsb.com to add the new contact information.
For general and technical questions regarding the program, please call the Sensor Support Team at (844) 468-1866 or sensorsupport@hsb.com.
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