Below is a list of FAQs to help address any questions you may have with the program.
FAQs
Registration & Program Details
If you
sign up for this program, you will initiate selection of the specified equipment necessary to monitor your building.
After registration, you will receive emails with your order confirmation and access to download the Meshify Protect™ app.
Sensor Solutions by HSB™ has several features not usually found in off-the-shelf systems:
- It uses the cellular network, not Wi-Fi so it's more secure and doesn’t require use of your internet service.
- If power goes out, the sensors will run on battery power and continue to transmit information. Systems that rely on Wi-Fi will not continue to transmit information if power is interrupted.
- The system comes with monitored support 24/7/365 with alerts are sent via text and email. If severe, a phone call is triggered. Many off-the-shelf systems rely on an audible alarm that many not be heard if no one is in the area.
This program is being offered to you at no cost courtesy of Farm Bureau Insurance.
Sensors act as a “virtual watchdog” when you’re not on site and send an alert when there are signs of a pending problem so you may address any issues. For example, if a sensor detects a rising temperature in a refrigerator, quick notification may allow you time to act and prevent damage or minimize its impact.
Farm Bureau Insurance will assess next steps for this program. Customers will have the ability to opt out of the program without penalty.
Sensors & Activation
You will receive sensors to monitor the temperature of your cold storage units. There will also be a gateway that communicates with the sensors and the Sensor Support Team. All equipment is designed for easy activation.
Farm Bureau Insurance staff are available every step of the way and will provide on-site assistance.
Yes, the technology is very DIY friendly. Farm Bureau Insurance staff are available to provide on-site assistance as an added benefit to our clients and agents. If you desire to perform the installation on your own, please share this with the Farm Bureau Insurance employee when they attempt to establish an installation date.
The amount of time needed to activate depends on the number of sensors contained in your kit. The gateway should take about 5 minutes to activate. The sensors should take a couple of minutes each and can be placed once they are connected.
You will need to activate the equipment and create your account. Both steps are necessary to receive accurate alerts. Using the mobile app, Meshify Protect™, is the quickest way to activate your account, but you can also use the online portal.
The sensors are battery powered and the gateway is equipped with a 4-hour battery backup. If there is a power outage, you will receive an alert letting you know that the gateway is using backup batteries. You will also receive an alert when power is restored to the gateway.
The batteries in the temperature sensor are standard AA batteries. The battery in the round water sensor is not user replaceable but can last up to 8 years. The battery in the combination water and temperature sensor is a CR123, found in most hardware stores. If they fail, you will have to change them. You can check the battery levels of your sensors through the portal or mobile app.
Alerts
No. The monitoring service is automatic. If the sensors detect an alert condition, an alert is sent to you or the contacts you designate.
The alert rules are pre-configured by HSB’s engineers, so you don’t need to worry about choosing what temperatures or conditions will trigger an alert. When you activate the sensors, you will notify us where you placed them and HSB will handle the rest.
When an alert is triggered at your building, a text or email notification is sent to the contacts you designate in the portal. If conditions are severe, (i.e., the temperature in the cold storage unit is dangerously high) and no one responds to the notification, the Sensor Support Team will call those individuals directly.
The alerts are sent to everyone on your designated contact list. Phone calls, used for severe alerts, are made beginning with the primary contact if no one responds to the notification. If the primary contact does not answer, the Sensor Support Team will continue to call down the designated contact list until someone answers. Messages will be left if no direct contact is made.
You may receive alerts for a variety of reasons.
Warning alerts will be sent via App notification, SMS text and/or email. These alerts indicate there may be an issue that needs attention and may include:
- Low temperature: the sensors detect a drop in indoor temperature
- Mold risk: the conditions at your location are conducive to the formation of mold
Urgent alerts are more severe and will be sent via App notification, SMS text and email followed by a call from the Sensor Support Team if no one responds to the notification. These alerts require immediate attention.
- Low temperature: the sensors have detected a significant and sustained drop in indoor temperature
- Water: the presence of water has been detected
You may also receive informational alerts about the equipment:
- Gateway power outage: the gateway is now using battery power
- Gateway power return: gateway power has been restored
- Gateway offline: the gateway is not communicating
- Low battery: the sensor battery is running low
- Sensor offline: the sensor is not communicating
Online Portal & Mobile App
The online portal allows you to maintain your contacts, check connectivity, view battery levels and view current sensor readings.
The Meshify Protect™ app allows you to create your account, activate your sensors and manage your account from your smartphone. The Meshify Protect™ app is available to download for free.
No, alerts are sent via text, email, or phone call depending on your preferences and the severity of the alert.
24/7 Support
Once you have signed up for the program, you can reach out with technical questions or for guidance on activation to the Sensor Support Team at (844) 468-1866 or sensorsupport@hsb.com.
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